Shipping and Exchange Policy

This Shipping and Exchange Policy ("Policy") applies to purchases made on the Al Rafadxb mobile website (the "Site"). By making a purchase on the Site, you agree to be bound by this Policy.

Shipping

• We offer shipping to [List of countries or regions where shipping is available]. Shipping costs and delivery times may vary depending on your location and the shipping method selected at checkout.

• Orders are typically processed and shipped within [Number] business days after payment confirmation. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

• Please note that delivery times are estimates and may be subject to delays due to customs processing, postal services, or other factors beyond our control.

Exchange and Returns

• We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, you may request an exchange or return within [Number] days of receiving your order.

• To be eligible for an exchange or return, the item must be unused, in its original packaging, and in the same condition that you received it. You must also provide proof of purchase, such as a receipt or order confirmation email.

• To initiate an exchange or return, please contact our customer service team at [Customer Service Email] within the specified timeframe. Our team will provide you with instructions on how to proceed with the exchange or return.

• Please note that shipping costs for returns or exchanges are the responsibility of the customer, unless the item received is defective or damaged. We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.